FAQs

What is OrangeBag?

OrangeBag is a Los Angeles based, laundry and dry cleaning, pickup / delivery service. We are your alternative to the typical laundry experience; which requires you to waste precious time washing, drying, and folding your clothes. With OrangeBag, you can get your laundry & dry cleaning delivered to your home, or office, at the tap of a button, within 24-72 hours.

How much does it cost?

Our wash & fold laundry-by-the-bag model is simple, fill the bag, if it fits, it gets washed. Payment is assessed based on the number of OrangeBag laundry bags we deliver to your doorstep. We charge a flat fee for standard wash & fold orders and signing up for a monthly subscription reduces the price to a fraction of the cost. Our dry cleaning is priced by the piece.

Avoid overloading charges ($7) by strapping the bag shut whereby a coffee mug will not fit through the neck of the bag.

How big is an OrangeBag laundry bag? 

The size of an OrangeBag laundry bag is equivalent to a 13-gallon kitchen trash bag. The dimensions are 22 X 28 inches.

What makes OrangeBag different?

We only use toxin free, eco-friendly, cleaning solutions; perfect for you and your loved ones. Our laundry bags are reusable and our machines are designed to reduce energy consumption by up to 30%.​ Most importantly, with us happiness is always 100% guaranteed. 

Does OrangeBag provide a laundry subscription service?

Yes. OrangeBag provides monthly wash & fold subscription services. Select a plan that works for you, then select your preferred pickup and delivery windows and we will handle the rest.

What if I exceed the subscription plan’s monthly allocation of bags?

Any additional wash & fold bags, beyond your monthly bag allocation, will be charged at the regular a la carte price. All additional fees and surcharges are waived on all our subscription plans.

Is there an order minimum for wash & fold orders? 

No. Order minimums are suspended indefinitely in response to the Coronavirus pandemic.

What is the turnaround time? 

Wash & Fold orders will typically be delivered within 24-48 hours of pickup. Wash & Fold orders of four (4) bags, or more, and Dry Cleaning orders are typically delivered within 72 hours of pickup.

Dry cleaning orders placed on Friday or Saturday require an additional day of cleaning.

Exceptions apply for specialty and large sized orders.

Can I receive a delivery if I’m not home?

We offer a contact-less delivery. When you place your order, provide us with detailed instructions on where you would like our valet to place your clean laundry bag, and voilà!

Can I place an order by text message?

Yes. You can place an order by simply texting the word "Pickup" to our 213 phone number, and an order will be placed for the next available pickup/delivery window. 

To use the texting feature, you must have an active OrangeBag account. If you already have one then you are all set to start texting your orders in.

Does OrangeBag offer towel and linen services?

OrangeBag provides towel and linen services to a range of commercial customers:

  • Hotels & motels

  • Cruise lines

  • Vacation rental units

  • Chiropractic offices

  • Massage studios

  • Health clubs

  • Yoga and Pilates studios

  • Hair and nail salons

  • and much more

We offer competitive by-the-bag and per-pound pricing structures.

Ask for a quote today by email or by phone at (866) 973-5666‬.

Are there items that OrangeBag doesn’t clean?

There are a few items that OrangeBag cannot accept for cleaning due to the specialized care they require or the risk they may pose to our team.

Below is a list of items we do not currently accept for cleaning:

CLOTHING ITEMS

  • Wedding dresses

  • Vintage clothes (in some cases)

  • Wigs

  • Fur & Animal products (feathers, fur coats)

  • Purses/handbags

NON-CLOTHING ITEMS

  • Curtains 

  • Area rugs

  • Sleeping bags

ITEMS CONTAMINATED WITH

  • Human or animal fluids

  • Excessive pet hair

  • Moisture (if the item is still wet or damp)

  • Mildew

  • Bedbugs

  • Poison ivy or poison oak oils

  • Hazardous chemical residue

What payment methods does OrangeBag accept?

OrangeBag accepts all major credit cards.